Terms of Service

1. Acceptance of Terms

By accessing and using Patient Diary AI ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

2. Description of Service

Patient Diary AI provides a clinical management platform that includes features such as patient medical records management, AI-powered documentation assistance, and OCR clinical record scanning for healthcare professionals.

3. User Responsibilities

• You must be a licensed healthcare professional to use clinical features.
• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to use the Service in compliance with all applicable laws, including HIPAA.

4. Limitation of Liability

Patient Diary AI provides tools to assist in clinical decision-making. The Service is not a substitute for professional medical judgment. We shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use the Service.

5. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

6. Refund and Cancellation Policy

We offer a 14-day money-back guarantee for all new subscriptions. If you are not satisfied with the Service, you may request a full refund within 14 days of your initial purchase. Cancellations can be made at any time through your account settings or by contacting Paddle support.

7. Contact Information

For any questions regarding these Terms, please contact us at:

Patient Diary Headquarters
Block D 3rd floor Arshad Archade
PWD Housing Scheme Islamabad, Pakistan
Email: support@patientdiary.net

8. Modifications to Terms

We reserve the right to modify these terms at any time. We will notify users of any significant changes via email or an in-app notification.